Terms and Conditions

Terms and Conditions

These terms apply to LetX ERP services provided by LetX Technologies, including Starter ERP, Odoo Starter, Odoo Pro, Odoo Ultra, consultation, implementation, customization, hosting coordination, training, and support.

Project Scope

Each ERP project will be handled according to the accepted proposal, package, quotation, agreement, or written confirmation between the customer and LetX Technologies. Features, timelines, modules, support level, hosting method, and responsibilities may differ by package.

Payments

Payments must be made on or before the agreed due date. Delayed payments may affect project progress, support availability, server renewals, delivery timelines, or access to additional services.

Support

Support will be provided according to the agreed package, support plan, proposal, or accepted scope. Support may include guidance, issue checking, configuration help, training assistance, or technical updates depending on the agreement.

Additional Features and Support

Any feature, module, report, integration, customization, data migration, training session, or support request outside the agreed scope may require additional payment. Work will begin after the scope and cost are confirmed.

Pricing Changes

Prices may change due to exchange rate changes, USD/LKR or other currency fluctuations, cloud provider price increases, server provider changes, software service changes, tax changes, third-party provider charges, or major economic changes that affect service cost.

Hosting and Data Storage

Customer ERP data is stored in the agreed server, cloud provider server, local server, or customer-owned hosting environment. Data is not stored as the main ERP database inside LetX Technologies internal office systems unless separately agreed for backup, migration, or support purposes.

Customer Responsibilities

Customers are responsible for providing correct business requirements, timely approvals, clean data, user access decisions, payment on time, and cooperation during testing, training, and launch. Customers must also protect their own login credentials and internal access permissions.

Access and Permissions

LetX Technologies will access customer systems only when needed for approved support, implementation, maintenance, configuration, or troubleshooting. Customers should provide access only to authorized LetX team members and should remove or change access when required.

Third-Party Services

Some projects may use cloud servers, domain services, email services, payment gateways, SMS gateways, Odoo-related services, or other third-party providers. LetX Technologies is not responsible for outages, price changes, restrictions, or policy changes caused by third-party providers.

Changes to Terms

LetX Technologies may update these terms when services, pricing structure, hosting practices, or legal requirements change. Updated terms will apply from the date they are published or communicated.

Contact

For questions about these terms, contact LetX Technologies through erp@letxtech.com or WhatsApp .